Tackling fraud to protect you

Settling your claim quickly and keeping premiums low are important to us. 
If left uncontrolled, fraud can quickly inflate costs and premiums, diverting our staff away from the fast handling of genuine customer claims.

This is why tackling fraud is an essential part of what we do.

  • We understand that dealing with cases of customer fraud is a sensitive issue so we have specialist fraud teams with the necessary skills, experience and expertise to deal with fraud cases when they occur
  • We recognise that honest customers should not be impacted by the fraudulent activities of others so we use sophisticated technology and highly trained staff to quickly identify genuine customer claims to ensure they are settled as quickly as possible. If you feel you have been the victim of fraud please do contact us as soon as possible, so we can help you
  • We appreciate that our honest customers want to see action against fraudsters and we have procedures in place to identify fraudulent policyholders and claims. We escalate any concerns we have to our specialist teams so they can take action. Where we prove fraud we will cancel policies, repudiate claims and pursue the fraudster in both the civil courts, and refer cases to the police
  • We acknowledge that you want the industry to stamp out fraud so we support all cross industry anti-fraud initiatives. We are members of the Insurance Fraud Bureau and work closely with City of London Police Insurance Fraud Enforcement Department

If you have a concern about fraud, please email us on Report.Insurance-Fraud@esure.com

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