Breakdown assistance - FAQs
esure offer a broad range of breakdown assistance options in conjunction with our partner Green Flag - a household name that you can depend on when you need it most.
Here are some frequently asked questions that may help to answer any queries you have.
If you would like to see the various options in more detail, please take a look at our Breakdown assistance cover options page.
- How quick is your response time to breakdown call outs?
- Who is given priority?
- Is my car still covered if I am not driving it?
- Who is your breakdown assistance cover provided by?
- Am I covered for breakdown if I am in someone else's car?
- Can I call if I have a punctured tyre, lose my keys, run out of fuel, or put in the wrong fuel?
- What are the differences between the levels of cover?
- Can I view the breakdown assistance policy details?
- How much does breakdown assistance cover cost?
- Am I covered abroad?
- My car is quite old, will you cover it?
- Is breakdown assistance cover cheaper if I buy online?
- Do you have a 'Recovery Only' option?
- What number do I need to call if I breakdown?
- Why would I need breakdown cover, I have a brand new car?
- Will my caravan or trailer be covered?
- Can I buy breakdown assistance without esure car insurance?
1. How quick is your response time to breakdown call outs?
We will endeavour to get to you as soon as possible after your call has been received. Our average response time is 40 minutes.
2. Who is given priority?
We do prioritise all customers who are in potentially vulnerable situations. This could be a lone female on a remote road, an elderly driver on a motorway, or drivers with young children, as we understand the concerns of these customers. Not all these drivers are in vulnerable situations every time so we make sure that when they are, they are put on a higher priority. That said, we try to get to all customers as fast as we can so that nobody is waiting too long.
3. Is my car still covered if I am not driving it?
Yes! It is the car that is insured under the breakdown cover, not the individual, so your car will still be covered even if you are not the one driving it. However if you select the "any car" extension, then you and your partner are covered in any car you are driving or travelling in.
4. Who is your breakdown assistance cover provided by?
We have teamed up with Green Flag who have over 30 years experience in providing breakdown assistance. So you can be assured that your cover is with a well known and long standing breakdown assistance provider with a network of local mechanics and garages ready to get you running again should you need them.
5. Am I covered for breakdown if I am in someone else's car?
This depends on the type of cover you purchase. For an additional fee on all the breakdown assistance options you can extend your level of cover to any car you or your partner is travelling or driving in. This provides you with total peace of mind when it comes to breakdown cover.
6. Can I call if I have a punctured tyre, lose my keys, run out of fuel, or put in the wrong fuel?
Yes! All our levels of breakdown assistance provide you with cover should you need us due to any of the above reasons.
7. What are the differences between the levels of cover?
Our Breakdown assistance cover options page explains the levels of cover available and the differences between them.
8. Can I view the breakdown assistance policy details?
Yes. You can view the Breakdown policy wording within the car insurance policy booklet, which relates to breakdown assistance.
9. How much does breakdown assistance cover cost?
The cost of cover depends on the level of cover you choose and the age of your car. Get a car insurance quote now and choose the level of Breakdown assistance cover you require.
10. Am I covered abroad?
Currently none of our breakdown assistance options cover you whilst driving abroad.
11. My car is quite old, will you cover it?
We will cover cars that are less than 14 years old when cover starts.
12. Is breakdown assistance cover cheaper if I buy online?
It is the same price if bought online or over the phone.
13. Do you have a 'Recovery Only' option?
We do not have a recovery only option but take a look at our Breakdown assistance cover options, which explains all the levels of cover available.
14. What number do I need to call if I breakdown?
See our Contact us page where you will find all the useful numbers you may need. We also send all new customers a handy card to keep with you or in your car, which has a list of useful contact numbers.
15. Why would I need breakdown cover, I have a brand new car?
Well it is true that the newer your car the more unlikely it is to breakdown but you could still:
- run out of fuel or put in the wrong fuel
- lose your keys
- have a puncture
These are all problems encountered by car drivers regardless of the age of the car. In these situations it is good to know you have someone you can call to help get you moving again!
16. Will my caravan or trailer be covered?
If you are towing a trailer or caravan when you breakdown then they have the same level of cover as your car. Weight and size restrictions apply.
17. Can I buy breakdown assistance without esure car insurance?
Our breakdown assistance cover is only offered in conjunction with our car insurance.
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