Contact us
Have you looked at our FAQs to see if your question has already been answered?
Our telephone numbers
The telephone numbers below will put you directly in touch with the right departments. However, if you have any correspondence from us it is usually better to use the numbers we've provided, quoting any reference we've given you.
Please be aware that for training purposes your call may be recorded and monitored.
Car insurance telephone numbers
Our Call Centre lines (excluding Claims lines) are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm, Sun 10am - 2pm.
Please note our Claims lines are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and are closed on Sundays.
24-hour lines are open 7 days a week.
| Customer Service | 0845 603 7874 |
| Quotes and sales | 0845 603 7873 |
| Claims | 0845 603 7872 |
| (if calling from abroad) | +44 141 275 0700 |
| Claims fax number | |
| Renewal hotline | 0845 603 7879 |
| Payment queries | 0845 603 7874 |
| 24-hour accident recovery | 0800 085 8533 |
| 24-hour windscreen repair helpline | 0800 085 8459 |
| Motoring legal protection | 0845 603 7872 |
| 24-hour breakdown assistance | 0800 783 0587 |
| (European emergency) | +44 141 349 0516 |
Home insurance telephone numbers
Our Call Centre lines (excluding Claims lines) are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm, Sun 10am - 2pm.
Existing Home Claims lines are open Mon - Fri 8am - 6pm, Sat 9am - 1pm and are closed on Sundays.
24-hour lines are open 7 days a week.
| Customer Service | 0845 601 7074 |
| Quotes and sales | 0845 603 7873 |
| 24-hour claims | 0845 601 7072 |
| Renewal hotline | 0845 601 7079 |
| Payment queries | 0845 601 7074 |
| 24-hour pest cover | 0845 601 7073 |
| 24-hour family legal protection | 0845 601 7070 |
| 24-hour home emergency | 0845 601 7624 |
| 24-hour legal advice | 0845 601 7070 |
Pet insurance telephone numbers
All lines are open Mon - Fri 8am - 8pm and Sat 9am - 5pm. 24-hour lines are open 7 days a week.
| Quotes and sales | 0845 606 1370 |
| Payment queries | 0845 606 1361 |
| Claims | 0845 606 1390 |
| Renewal hotline | 0845 606 1373 |
| Customer Service | 0845 606 1374 |
| 24-hour pet legal | 0845 606 1392 |
| 24-hour pet health & wellbeing | 0800 434 6122 |
| 24-hour bereavement counselling | 0845 606 1391 |
| 24-hour dog-napping helpline | 0845 606 1891 |
| Pet Minders | 0845 606 1393 |
| Vet Search | 0845 606 1360 |
Travel insurance telephone numbers
| Quotes and sales | Mon - Fri Sat Sun |
8am - 8pm 8am - 7pm 9am - 5pm |
0845 600 3949 |
| Payment queries | Mon - Fri Sat Sun |
8am - 8pm 9am - 5pm Closed |
0845 600 3950 |
| Claims | Mon - Fri Sat Sun |
8am - 6pm Closed Closed |
0845 600 3951 |
| Renewal hotline | Mon - Fri Sat Sun |
8am - 8pm 9am - 5pm Closed |
0845 600 3950 |
| Customer Service | Mon - Fri Sat Sun |
8am - 8pm 9am - 5pm Closed |
0845 600 3950 |
| 24-hour legal advice | 24 hrs | +44 (0) 145 589 6174 | |
| 24-hour emergency assistance | 24 hrs | +44 (0) 208 763 3285 |
Web queries telephone numbers
| For all car and home insurance web queries | 0845 603 7873 |
| For pet insurance web queries | 0845 606 1362 |
| For travel web queries | 0845 600 3949 |
Line opening hours are as listed above.
Typetalk / textphone
If you have a hearing or speech impairment, you can also contact us by Typetalk or specialised text phone.
To contact us by Typetalk, just add the prefix 18001 to the relevant telephone number given above.
To contact us by specialised text phone about travel insurance simply call 0800 316 0775.
Alternatively, if you provide your name, address, date of birth and policy number (if you have one), you can email your question about your car, home, pet or travel insurance quote or policy to customer.services@esure.com. For questions about providing proof of your no claim discount please email ncdvalidation@esure.com.
For questions relating to the van and motorbike insurance comparison service you can email customer.services@van-esure.com, for van queries, or
customer.services@bike-esure.com, for motorbike queries.
We normally respond to emails within 3 working days.
If you no longer wish to receive marketing material from us, please email: dpo@esure.com. Please include your name, address and date of birth when emailing us.
Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.
We're always interested in your feedback regarding our website. Please use our website feedback form if you'd like to send us information about website problems or suggestions for improvements. PLEASE NOTE: Any quote or policy related questions will not be answered via this form. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our FAQs.
Customer Service addresses
For car and home insurance policies
esure
The Equinox
19 Cadogan Street
Glasgow G2 6QQ
For pet insurance policies
esure pet insurance
1000 Lakeside North Harbour
Western Road
Portsmouth
PO6 3EN
For travel insurance policies
esure travel insurance
PO Box 500
1 Drake Circus
Plymouth
PL1 1XB
We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.
Geographic numbers
Find out why we use non-geographic numbers and how you can call us using geographic numbers.
Complaints Information
Here at esure we take your concerns very seriously and we see this as an opportunity to help put things right.
If you should need to contact us regarding a complaint, you can find out more on our Complaints Management page.
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