Contact us


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Our telephone numbers

The telephone numbers below will put you directly in touch with the right departments. However, if you have any correspondence from us it is usually better to use the numbers we've provided, quoting any reference we've given you.

Please be aware that your call may be recorded and monitored.

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Car insurance telephone numbers

Our Call Centre lines (excluding Claims lines) are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm, Sun 10am - 2pm.

Please note our Claims lines are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and are closed on Sundays.

24-hour lines are open 7 days a week.

Customer Service 0845 603 7874
Quotes and sales 0845 603 7873
Partner Multicar sales 0800 434 6764
Claims 0845 603 7872
(if calling from abroad) +44 141 275 0700
Claims fax number 0161 830 8084
Renewal hotline 0845 603 7879
Payment queries 0845 603 7874
24-hour accident recovery 0800 085 8533
24-hour windscreen repair helpline 0800 085 8459
Motoring Legal Protection 0845 603 7872
24-hour motoring legal advice helpline 0845 850 9596
24-hour breakdown assistance 0800 783 0587
(European emergency) +44 141 349 0516

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Home insurance telephone numbers

Customer Service Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
10am - 2pm
0845 601 7074
Quotes and sales Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
10am - 2pm
0845 603 7873 
Renewal hotline Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
10am - 2pm
0845 601 7079
Payment queries Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
10am - 2pm
0845 601 7074
24-hour claims 7 days a week 24 hrs 0845 601 7072
24-hour pest cover 7 days a week 24 hrs 0845 601 7073
24-hour family legal protection 7 days a week 24 hrs 0845 601 7070
24-hour home emergency 7 days a week 24 hrs 0845 601 7624
24-hour legal advice 7 days a week 24 hrs 0845 601 7070
24-hour annual travel insurance
Medical Emergency
7 days a week 24 hrs +44 (0)208 763 4902
All other annual travel claims line Mon-Fri 8am - 6pm 0845 601 6194

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Pet insurance telephone numbers

All lines are open Mon - Fri 8am - 8pm and Sat 9am - 5pm. 24-hour lines are open 7 days a week.

Quotes and sales 0845 606 1370
Payment queries 0845 606 1361
Claims 0845 606 1390
Renewal hotline 0845 606 1373
Customer Service 0845 606 1374
24-hour pet legal 0845 606 1392
24-hour pet health & wellbeing 0800 434 6122
24-hour bereavement counselling 0845 606 1391
24-hour dog-napping helpline 0845 606 1891
Pet Minders 0845 606 1393
Vet Search 0845 606 1360

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Travel insurance telephone numbers

Quotes and sales Mon - Fri
Sat
Sun
8am - 8pm
8am - 7pm
10am - 5pm
0845 600 3949
Payment queries Mon - Fri
Sat
Sun
8am - 8pm
9am - 5pm
Closed
0845 600 3950
Claims Mon - Fri
Sat
Sun
8am - 6pm
Closed
Closed
0845 600 3951
Renewal hotline Mon - Fri
Sat
Sun
8am - 8pm
9am - 5pm
Closed
0845 600 3950
Customer Service Mon - Fri
Sat
Sun
8am - 8pm
9am - 5pm
Closed
0845 600 3950
24-hour legal advice 7 days a week 24 hrs +44 (0) 145 589 6174
24-hour emergency assistance 7 days a week 24 hrs +44 (0) 208 763 3285

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Web queries telephone numbers

For all car and home insurance web queries 0845 603 7873
For pet insurance web queries 0845 606 1362
For travel web queries 0845 600 3949

Line opening hours are as listed above.

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Typetalk / textphone

If you have a hearing or speech impairment, you can also contact us by Typetalk or specialised text phone.

To contact us by Typetalk, just add the prefix 18001 to the relevant telephone number given above.

To contact us by specialised text phone about travel insurance simply call 0800 316 0775.

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Email

Alternatively, if you provide your name, address, date of birth and policy number (if you have one), you can email your question about your car, home, pet or travel insurance quote or policy to customer.services@esure.com. For questions about providing proof of your no claim discount please email ncdvalidation@esure.com.

For questions relating to the van and motorbike insurance comparison service you can email customer.services@van-esure.com, for van queries, or
customer.services@bike-esure.com, for motorbike queries.

We normally respond to emails within 3 working days.

If you no longer wish to receive marketing material from us, please email: dpo@esure.com. Please include your name, address and date of birth when emailing us.

Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.

We're always interested in your feedback regarding our website. Please use our website feedback form if you'd like to send us information about website problems or suggestions for improvements. PLEASE NOTE: Any quote or policy related questions will not be answered via this form. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our FAQs.

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Customer Service addresses

For car and home insurance policies

esure
The Equinox
19 Cadogan Street
Glasgow G2 6QQ

For pet insurance policies

esure pet insurance
1000 Lakeside North Harbour
Western Road
Portsmouth
PO6 3EN

For travel insurance policies

esure travel insurance
PO Box 500
1 Drake Circus
Plymouth
PL1 1XB

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

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Geographic numbers

Find out why we use non-geographic numbers and how you can call us using geographic numbers.

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Complaints Information

Here at esure we take your concerns very seriously and we see this as an opportunity to help put things right.

If you should need to contact us regarding a complaint, you can find out more on our Complaints Management page.

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