Legal
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1. Conditions of Use
Please read the following information carefully as it shall govern your use of these web pages.
By using this site you hereby agree to these conditions of use in force at that time.
If you apply for any product or service detailed on the site, these Conditions of Use should be read in conjunction with any additional terms and conditions relating to that product or service and, in the event of any contradiction between these Conditions of Use and the specific product of service terms and conditions, the latter shall prevail.
The information and descriptions on the site do not necessarily represent complete descriptions of all terms, conditions and exclusions and the precise cover provided (as applicable) shall be included in the schedule of cover, policy documents and/or conditions of purchase issued to you.
For more information on the specific terms and conditions applying to each product, and information on data protection including the use of your personal information, please click below:
These Conditions of use apply to esure Motor, Home, Pet and Travel Insurance only. In order to view Terms and conditions, including Conditions of use for esure Motorbike or esure Van Comparison Services please follow the links below:
- Definitions
On this site "esure" and "we" mean: the members of the esure group of companies; in relation to Pet Insurance Thornside, a division of BDML Connect Limited (part of the Capita Group), AXA Insurance UK plc and Brit Insurance Limited; and in relation to Travel Insurance FirstAssist Insurance Services Limited. "You" and "my" mean the user of this site.
- This site is for private individuals only
The information on this site is directed at residents of England, Scotland, Wales and the Isle of Man only. The services described in this site are available to private individuals for their use only. You are not permitted to use this site or to copy any material from the site for any commercial purpose. You must ensure that the details you give to us while using this site are correct.
- Printing, copying and saving
You may copy for your own personal use any part of the site but otherwise you aren't allowed to copy parts or all of this site (either on paper or by copying to disk). If you want to retrieve a quote, and for your quote to remain valid for up to 90 days, then you must save it.
- Our Intellectual Property Rights
The owner of this site is esure Services Limited. The copyright and other Intellectual Property Rights in this site are owned by esure Services Limited or by third parties that have given us permission to use them. You acknowledge that damages may not be an adequate remedy for any infringement of our Intellectual Property Rights and that we shall be entitled to the remedies of injunction, specific performance and other equitable relief for any threatened or actual breach of our Intellectual Property Rights by you and that no proof of special damages shall be necessary for the enforcement of these rights.
- Availability and content of this site
Whilst we take care to ensure that the information contained in this website is accurate and up-to-date, esure gives you no promises, representations or warranties about the accuracy, completeness, reliability or suitability of any information on the site.
We'll change the site content from time to time. If we do this, then your continued use of the site will be deemed to be acceptance of the change. However, in relation to insurance products, we won't change the terms and conditions that apply to your policy during the term of your policy, and we'll tell you before you renew your policy if any of the policy terms and conditions have changed.
You acknowledge that there are technical limitations which affect the performance and availability of the site and that conditions affecting transmission and communication links are mainly outside our control.
Sometimes this site will be temporarily unavailable because we are carrying out maintenance or updates. At these times, you can contact us by telephone on:
Car Insurance 0845 603 7874
Home Insurance 0845 603 7873
Pet Insurance 0845 606 1362
Travel Insurance 0845 600 3949
Subject to contact centre hours.
- Links and third party information
This site contains links to sites operated by persons and/or companies outside esure. We provide these links for your assistance and information.
We're not responsible for the availability or content of these third party sites and we're not responsible for any of the goods or services available from these sites.
This site may contain stories provided by the Press Association and marked ©PA Business 2008 and Copyright © Press Association 2009 ("the PA Material"). The PA Material may only be used for your personal use and the distribution or commercial exploitation of the PA Material is prohibited. Use of the PA Material is at your sole risk and neither esure nor the Press Association gives any warranty as to the accuracy of the PA Material.
- Quotations and Premiums
The quotations provided on this site are intended as an indication only of the likely premium based on the information you provide. They're not binding quotations. If you decide you want to buy an esure policy, then we'll ask you to confirm the information you've provided. If you fail to disclose any relevant information, or provide any inaccurate information, this may invalidate your insurance policy. If you provide us with information about other people, then it is your responsibility to check that the information you provide is accurate and that the other people have given you permission to give their information to us. New policyholders are entitled to a discount off the normal premium when they buy online. This discount cannot be used in conjunction with any other discounts.
When you complete the Payment Details section of the site, we'll treat this as your proposal of insurance. You're not insured until you receive confirmation from us that we've accepted your payment and proposal. The decision whether to offer you insurance from esure is at our discretion. When you take out motor, home and pet insurance with esure we'll post you your schedule, policy booklet and, for motor insurance, your Certificate of Insurance. You should keep a copy of all information submitted to and/or received from us for your own records. If you take out a travel insurance policy, your documents will be available electronically.
- Jurisdiction
If you live in England or Wales, the courts of England and Wales will have exclusive jurisdiction to adjudicate on any dispute between us. If you live in Scotland, the courts of Scotland will have exclusive jurisdiction to adjudicate on any dispute between us.
2. Compensation arrangements
esure Services Limited, esure Insurance Limited, AXA Insurance Plc, Brit Insurance Limited, UK Insurance Limited, DAS Legal Expenses Insurance Company, and Great Lakes Reinsurance (UK) Plc are all covered by the Financial Services Compensation Scheme (FSCS).
In the unlikely event that any firm providing insurance goes out of business or into liquidation, you may be entitled to compensation from the scheme. Generally the FSCS may arrange to transfer a policy to another insurer, provide a new policy or, if these actions are not possible, provide compensation. Further information about compensation scheme arrangements is available from the FSCS at 7th floor Lloyds Chambers, Portsoken Street, London, E1 8BN. Tel 020 7892 7300 or www.fscs.org.uk
3. Companies operating on this site
This site is owned and operated by esure Services Limited registered in England and Wales number 2135610 whose registered office is at:
The Observatory
Reigate
Surrey RH2 0SG
Authorised & Regulated by the Financial Services Authority number 312063
esure Car Insurance is arranged and administered by esure Services Limited and underwritten by esure Insurance Limited registered in England and Wales number 3885534 whose registered office is at:
The Observatory
Reigate
Surrey RH2 0SG
Authorised & Regulated by the Financial Services Authority number 203350
Green Flag Breakdown cover is underwritten and administered by UK Insurance Limited registered in England and Wales number 01179980 whose registered office is at:
The Wharf
Neville Street
Leeds LS1 4AZ
Authorised and Regulated by the Financial Services Authority number 202810
esure Home Insurance is arranged and administered by esure Services Limited and underwritten by esure Insurance Limited registered in England and Wales number 3885534 whose registered office is at:
The Observatory
Reigate
Surrey RH2 0SG
Authorised & Regulated by the Financial Services Authority number 203350
Family Legal Protection and Home Emergency Cover is underwritten and administered by DAS Legal Expenses Insurance Company registered in England and Wales number 00103274 whose registered office is at:
DAS House
Quayside
Temple Bath
Bristol BS1 6NH
Authorised and regulated by the Financial Services Authority number 202106
Pest Cover is arranged and administered by Capita Commercial Services Limited and underwritten by BRIT Insurance Limited registered in England and Wales number 02763688 whose registered office is at:
55 Bishopsgate
London EC2N 3AS
Authorised & Regulated by the Financial Services Authority, number 202890
esure Travel Insurance is arranged and administered by FirstAssist Insurance Services Limited registered in England and Wales number 04617110 whose registered office is at:
Marshall's Court
Marshall's Road
Sutton
Surrey SM1 4DU
Authorised & Regulated by the Financial Services Authority number 310671
esure Services Limited acts as an introducer to FirstAssist Insurance Services Limited
esure Travel Insurance is underwritten by Great Lakes Reinsurance (UK) Plc registered in England and Wales number 02189462 whose registered office is at:
Plantation Place
30 Fenchurch Street
London EC3M 3AJ
Authorised & Regulated by the Financial Services Authority number 202715
esure Pet Insurance is arranged and administered by BDML Connect Limited registered in England and Wales number 02785540 whose registered office is at:
The Connect Centre
Kingston Crescent
Portsmouth PO2 8QL
Authorised & Regulated by the Financial Services Authority, number 309140
esure Services Limited acts as an introducer to BDML Connect Limited
esure Pet Insurance is underwritten by AXA Insurance Plc and Brit Insurance Limited
AXA Insurance Plc registered in England and Wales number 00932111 whose registered office is at:
5 Old Broad Street
London EC2N 1AD
Authorised & Regulated by the Financial Services Authority, number 202164
BRIT Insurance Limited registered in England and Wales number 02763688 whose registered office is at:
55 Bishopsgate
London EC2N 3AS
Authorised & Regulated by the Financial Services Authority, number 202898
esure Motorbike Comparison Service and Van Comparison Service are provided by gocompare.com limited registered in England and Wales number 05799376 whose registered office is at:
1st Floor, Unit 1
Imperial Courtyard
Imperial Park
Newport NP10 8UL
Authorised and regulated by the Financial Services Authority, registration number 465053
esure Services Limited acts as an introducer to gocompare.com limited
The name, address and regulatory status of all the above companies can be checked by visiting the FSA website or by calling the FSA on 0845 606 1234.
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