The table below details the cover we offer under our two cover levels – Pet insurance and Pet Plus.
| Cover | Pet Insurance | Pet Plus | Excess |
|---|---|---|---|
| Veterinary fees | £3,500 | £7,500 | £75 to £100 per incident depending on breed and postcode |
| Time limit per condition† | no limit | no limit | |
| Third party liability (dogs only) | £1 million | £2 million | £100 per incident |
| Death of your pet from accident or illness†† | up to £500 | up to £1,500 | |
| Theft or straying | £500 | £1,000 | |
| Advertising and reward following theft or straying (excluding dog-napping) | £500 | £1,500 | |
| Dog-napping (dogs only)†† | up to £2,500 | up to £2,500 | |
| Physical assault to you or a member of your household as a direct result of dog-napping (dogs only) | £1,000 | £1,000 | |
| Kennel / cattery fees if you’re in hospital for 48 hours or more | £500 | £1,000 | |
| Kennel / cattery fees - if your home becomes uninhabitable or evacuated | £250 | £500 | |
| Holiday cancellation/curtailment | £1,000 | £3,000 | |
| Overseas travel* | 12 Months | 12 Months | |
| Quarantine costs per trip** | £1,000 | £1,000 | |
| Loss of healthcare certificate per trip** | £250 | £250 | |
| Repeat tick & tapeworm treatment** | £500 | £500 | |
| Emergency expenses abroad per trip** | £500 | £500 | |
| Loss of PETS passport per trip** | £250 | £250 | |
| Accidental damage to third party property | £500 | £1,000 | £100 per incident |
| Flea cover | £100 | £100 | |
| Pay vet direct | ![]() |
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| Helplines | Pet Insurance | Pet Plus |
|---|---|---|
| 24 hour Pet Health & Wellbeing | ![]() |
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| 24 hour Dog-napping Helpline | ![]() |
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| 24 hour Bereavement counselling | ![]() |
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| 24 hour Pet Legal | ![]() |
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| Pet Minders | ![]() |
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| Vet Search | ![]() |
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| Discounts | Pet Insurance | Pet Plus |
|---|---|---|
| Online discount | 5% | 5% |
| Multiple pet discount (applies to all policies) | 10% | 10% |
| Microchipping discount | 5% | 5% |
† Subject to the policy limit per condition, the policy being in force and up-to-date payment of premiums
†† We'll pay the price you paid for your pet
* Subject to full compliance with the PETS Travel Scheme
** When travelling overseas
Please see the Policy Booklet on pet insurance policy information for the complete terms and conditions.