Travel privacy and security

If you apply for esure travel insurance, your details will be passed to FirstAssist Insurance Services Limited to enable them to provide this product.


Fraud prevention and detection

To keep our premiums as low as possible, we participate in a number of insurance industry initiatives to prevent and detect crime. As a valued customer, we think you'll appreciate the steps we're taking to provide the best insurance cover.

To prevent and detect fraud we may at any time:

  1. share information about you and your claim with other organisations and public bodies including the police
  2. check and/or file your details with fraud prevention agencies and databases, and if you give false or inaccurate information and we identify fraud, we will record this. We and other organisations may also use and search these agencies and databases from the UK and other countries to:
    • help make decisions about the provision and administration of insurance, credit and related services for you and members of your household;
    • trace debtors or beneficiaries, recover debt, prevent fraud, and to manage your accounts or insurance policies; or
    • check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity;
    • check details of job applicants and employees
  3. undertake credit searches and additional fraud searches
  4. we and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

If you would to like receive further details of the databases we access or contribute to, please write to esure travel insurance, PO Box 500, 1 Drake Circus, Plymouth, PL1 1XB. To prevent fraud any payments or refunds will be made to the credit/debit card which was used to make the latest payment. By providing the card details you and/or the cardholder consent to us doing this.

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Information on products and services

We, and our agents worldwide, will hold and use the information you have given us to provide the insurance services you asked for and for statistical analysis. Your information will always be protected by strict security and will only be used by our agents in accordance with our instructions. We and other carefully selected third parties may keep you informed by post, email, phone or SMS of current and new products and services which could be of interest to you and for market research purposes, unless you have chosen not to receive such communications. If you prefer not to receive such communications, and you have not previously told us, please write to the Data Protection Officer, esure, The Observatory, Reigate, Surrey RH2 0SG or email us at DPO@esure.com. Please include your full name, address, date of birth and policy number if applicable. If you choose to contact us by email, please note that we are unable to accept any liability for data which is lost/abused in transit to us.

You have the right to ask us for a copy of the information we hold about you in our records. You will need to pay a small fee. You have the right to ask us to correct any inaccuracies in your information.

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Regulatory status

esure travel insurance is arranged and administered by FirstAssist Insurance Services Limited, registered at Marshall's Court, Marshall's Road, Sutton, Surrey, SM1 4DU. FirstAssist Insurance Services Limited is authorised and regulated by the Financial Services Authority, number 310671.

esure Services Limited acts as an introducer to FirstAssist Insurance Services Limited, is registered at The Observatory, Reigate, Surrey, RH2 0SG and is authorised and regulated by the Financial Services Authority, number 312063.

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Compensation arrangements

Your policy is underwritten by Great Lakes Reinsurance (UK) PLC who are covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that any firm providing insurance goes out of business or into liquidation, you may be entitled to compensation from the scheme.

Generally the FSCS may arrange to transfer a policy to another insurer, provide a new policy or, if these actions are not possible, provide compensation. Further information about compensation scheme arrangements is available from the FSCS at 7th Floor Lloyds Chambers, Portsoken Street, London, E1 8BN. Tel: 020 7892 7300 or www.fscs.org.uk.

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Telephone calls

Calls may be monitored and recorded.

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Security

We believe that security is of the utmost importance to our customers, and we have what we believe are the most secure systems on the market.

We use the latest encryption technology, SSL or Secure Socket Layer, which protects your payment details and all your personal information. We're also registered with Thawte Premium Server CA, a leading internet security company. To verify the site security, click on the padlock shown on the bottom right of the screen during the quotation process. This is proof of our commitment to ensuring your security.

About SSL Certificates

If you pay for your policy by credit card (but not by debit card), then you will also have the additional protection of the Consumer Credit Act. Your maximum liability on your credit card is £50 in the event that it's lost or stolen or used fraudulently and your liability stops as soon as you notify the credit card company that the card has been lost or stolen or used fraudulently.

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Cookies

Cookies are small text files, which are placed on your computer. We use sessional and persistent cookies to help us to enhance the level of service we provide to you. We use these cookies to record the areas of the site you visit and the length of time you spend viewing them. This allows us to continually improve your experience on the site. The cookies don't identify a user by name. Your browser keeps track of sessional cookies as long as it's running, but deletes them when it's shut down.

We use up to 45 day persistent cookies if you come to our site from an affiliate site, as a means of tracking the effectiveness of our online advertising. These cookies don't identify a user by name, and are only used to record what site you came from and whether you return to the site within 45 days.

If you object to a cookie being placed on your computer, please adjust your browser to let you know when a cookie is issued or you can choose to have them disabled (although this will prevent us from providing you with a quote), though we may still use your personal data for statistical analysis and, if you decide to buy, in the administration of your policy. Please refer to the website http://www.aboutcookies.org for more detailed instructions on how to control or delete cookies.

This website also uses Google Analytics, a web service provided by Google Inc. ('Google'). Google Analytics use cookies to help us analyse how you use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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How to opt out of receiving marketing messages

If you want to opt out of receiving marketing messages please email DPO@esure.com or write to the Data Protection Officer. esure, The Observatory, Reigate RH2 0SG who will ensure that your information is not used for these purposes. Please include your full name, address, date of birth and policy number (if you have one). If you choose to contact us by e-mail, please note we are unable to accept any liability for data which is lost/abused in transit to us.

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