When an airline cancels a flight, you are entitled to certain refunds and compensation from the airline.
We ask that before you contact us in relation to costs arising from the recent spate of flight cancellations that you first directly approach your airline, tour operator or packaged holiday organiser.
If you are unable to get a refund or compensation from any of the above companies and you paid for your trip with a credit card you may also be able to recover your costs through section 75 of the Consumer Credit Act or via a 'chargeback claim'.
You can contact us on the following numbers should you need assistance abroad or to make a claim.
If you haven't received an email from us with instructions on how to register for our online customer portal and view your insurance documents, please email us at esureservice@hoodtravel.co.uk and we'll email your documents to you within 1 working day. Please note, for data protection reasons, we can only send the documents to the email address provided at point of sale, if you entered the wrong email when purchasing your policy, you will need to contact us via live chat.
If you want to amend any of your personal details, you can speak with one of our agents via the 'chat with us' button. If you want to make a change to your policy cover, including changing your dates or extending your trip, please contact our Team on 0345 600 3950 Monday to Friday 9am-5pm, excluding Bank Holidays. Please note, any amendment on your policy may result in a change in premium.
Our Family policy covers up to 2 adults and up to 5 children under the age of 18. If your children are 18 years or over, you may want to consider buying a Group Annual multi-trip policy. We can only offer this type of policy over the phone, so please call us on 0345 600 3950, Monday to Friday 9am-5pm, excluding Bank Holidays.
You can travel alone on all our policies if you are 18 years of age and over.
If you want to know more about the activities we cover, or if one that you're looking to take part in is not listed within our policy wording, you can speak to one of our agents via the 'chat with us' button or email us esureservice@hoodtravel.co.uk and we'll see if there's anything we can do.
You can speak with one of our agents via the 'chat with us' button or email esureservice@hoodtravel.co.uk to cancel your policy. We will give you a full refund if you cancel within the 14 days of the receipt of your documentation and you have not started a trip, made or intend to make a claim. You may not be able to get a refund if you have taken out a single-trip policy and your trip ends within one month of the policy purchase date. Following this 14 day period, you continue to have the right to cancel your policy at any time by contacting us.
Please note, for data protection reasons, we can only cancel a policy if the request is made via the same email address used to purchase the policy.
This will all depend on what you want to be covered for and who you are travelling with. You may want to consider how much your holiday has cost you and whether you have any pre-existing medical conditions that you could potentially need emergency treatment for abroad.
If you are only planning to travel once in a year, then a Single trip policy could be more appropriate for you. Single Trip policies do cover you to travel to multiple destinations, but you will need to ensure that you advise us of all destinations when you get a quote.
If you are planning to go on holiday more than once in a year, then an Annual multi-trip policy could be more cost effective and save you having to take out a new policy each time you travel. You'll also be covered for Cancellation from the start date of your Annual multi-trip policy, offering you value and peace of mind from the start.
You should ensure that each of the holidays you are planning will be covered by the policy you have selected.
The benefits, limits and excesses within your policy are per person, per claim. Therefore, if you have a Couple, Family or Group policy, the limits and excesses will be for each of you individually.
You can find a full list of what our policies offer in our policy wording.
You should ensure that each of the holidays you are planning will be covered by the policy you have selected.
For Annual Multi Trip Cover the maximum trip duration is 22 days with Essential cover, 32 days with Classic cover and 45 days with Extra cover. Trips within the UK are covered when you have prebooked accommodation for a minimum of 2 nights.
For Single Trip Cover, the maximum trip duration 90 days
If you would like your policy to cover accidental or malicious damage, loss, theft or unauthorised usage for your gadgets, you may want to consider our optional Gadget extension that you can select when you get a quote with us.
Our policy wording will provide you with what cover your policy provides as standard and what our Gadget extension cover will increase these limits to.
We only offer Cruise Cover on Single Trip policies for an additional premium. If you are going on a cruise, this cover must be selected for your policy to be valid.
Cruise insurance provides cover for the specific activities and risks associated with cruise holidays such as increased cover for your personal possessions, cover if you're confined to your cabin and missed excursions, or cruise itinerary changes.
As cruise holidays cover many different destinations, please ensure you're covered for each country you'll be visiting. Cruise cover is only available on single trip policies, not annual multi-trip policies.
You can find a full list of activities covered within our policy wording.
If an activity or sport that you're looking to take part in is not listed within our policy wording, you can speak with one of our agents via the 'chat with us' button.
Please note, you won't be covered under this policy whilst taking part in Winter Sports unless you select this extension cover which will incur an additional premium. Winter sports insurance provides cover for emergency medical treatment caused by your participation in Winter Sports activities, the delay, loss, theft or damage to your ski equipment, cover for ski pack expenses, piste closure and avalanche closure.
Our Standard Covid cover is included within all policies at no extra charge. It provides you with:
Covid cover is only available to customers who have taken vaccinations when offered to them.
To be covered, you need to have received all doses of the COVID vaccine that you've been offered, including any booster jabs. You will also be covered if you can't have the vaccine due to a medical exemption. If you have refused any doses of the COVID vaccine or any booster jab, then you won't be covered for COVID related claims.
For Single trip cover you must be aged 84 or under at the start of the policy period. For our Annual multi-trip cover you must be aged 74 or under at the start of the policy period.
Children under the age of 18 must be accompanied by an adult over the age of 18 named on the insurance policy for the duration of the trip.
No, only UK residents who are registered with a UK GP can purchase travel insurance from esure. You must purchase travel insurance before leaving the UK, if you purchase a policy after leaving the UK there will be no cover and the policy may be void.
The benefits, limits and excesses within your policy are per person, per claim. Therefore, if you have a Family or Group policy, the limits and excesses will be for each of you individually.
Travel insurers class a "pre-existing medical condition" as an illness that you have had symptoms of or treatment for before your insurance being taken out, and before your trip has started, regardless of whether this is short-term or long-term.
Even if you have had a condition whereby your treatment has now stopped, you may still have to declare the illness as a pre-existing condition for some time afterwards. These can include lifetime conditions such as asthma, long-term illnesses like cancer or heart problems, injuries, and chronic conditions.
You should always declare pre-existing medical conditions on your travel insurance prior to taking the policy out and before your trip has started. If you do not declare these conditions, even if they are stable at the time of taking the policy out, you may end up not being covered when you travel.
If you do not declare your pre-existing medical conditions on your travel insurance policy, you run the risk of invalidating any claims you need to make that relate to your pre-existing medical condition. As such it's imperative that you declare them when taking out such a policy, and secure a medical travel insurance policy that covers existing medical conditions.
If any of your details change then you will need to contact us on 0345 600 3950 as soon as possible to update your policy.
If your details have changed and you travel without informing us of the changes then we may be unable to honour any claims which arise.
Yes, our Single Trip and Annual multi trip policies cover holidays in the UK. You are covered for any trip not exceeding the maximum trip length as confirmed in your policy schedule, where you have pre-booked at least two nights' accommodation.
Travel delay is not covered for any trips within the UK (except for trips to the Channel Islands)
Provided you have not already started your holiday, esure travel insurance policies will provide you with cover as soon as your purchase has been confirmed.
You are covered for bodily injury and illness whilst travelling when pregnant. Please check your transport provider's guidelines before travelling as they may have restrictions.
There is no cover available for medical costs associated with normal pregnancy. This policy is designed to provide cover for unforeseen events, accidents, illnesses and diseases and normal childbirth would not constitute an unforeseen event. Any costs arising from your pregnancy or childbirth, if the expected date of delivery is less than 12 weeks (16 weeks for a multiple birth) after the end of the trip, are excluded.
