Travel insurance privacy & security
If you apply for esure travel insurance, your details will be passed to Hood Travel Limited to enable them to provide this product.
- Fraud prevention and detection
- Information on products and services
- Regulatory status
- Compensation arrangements
- Telephone calls
- How to opt out of receiving marketing messages
Fraud prevention and detection
To keep our premiums as low as possible, we participate in a number of insurance industry initiatives to prevent and detect crime. As a valued customer, we think you'll appreciate the steps we're taking to provide the best insurance cover.
To prevent and detect fraud we may at any time:
- share information about you and your claim with other organisations and public bodies including the police
- check and/or file your details with fraud prevention agencies and databases, and if you give false or inaccurate information and we identify fraud, we will record this. We and other organisations may also use and search these agencies and databases from the UK and other countries to:
- help make decisions about the provision and administration of insurance, credit and related services for you and members of your household;
- trace debtors or beneficiaries, recover debt, prevent fraud, and to manage your accounts or insurance policies; or
- check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity;
- check details of job applicants and employees
- undertake credit searches and additional fraud searches
- we and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
If you would to like receive further details of the databases we access or contribute to, please write to esure travel insurance, 1st Floor Maitland House, Warrior Square, Southend-on-Sea, Essex, SS1 2JY. To prevent fraud any payments or refunds will be made to the credit/debit card which was used to make the latest payment. By providing the card details you and/or the cardholder consent to us doing this.
Information on products and services
We, and our agents worldwide, will hold and use the information you have given us to provide the insurance services you asked for and for statistical analysis. Your information will always be protected by strict security and will only be used by our agents in accordance with our instructions. We and other carefully selected third parties may keep you informed by post, email, phone or SMS of current and new products and services which could be of interest to you and for market research purposes, unless you have chosen not to receive such communications. If you prefer not to receive such communications, and you have not previously told us, please write to the Data Protection Officer, esure, The Observatory, Reigate, Surrey RH2 0SG or email us at DPO_Opt_Out@esure.com. Please include your full name, address, date of birth and policy number if applicable. If you choose to contact us by email, please note that we are unable to accept any liability for data which is lost/abused in transit to us.
You have the right to ask us for a copy of the information we hold about you in our records. You will need to pay a small fee. You have the right to ask us to correct any inaccuracies in your information.
esure Travel Insurance is sold and administered by Hood Travel Limited, registered in England No. 08318836 at 1st Floor Maitland House, Warrior Square, Southend-on-Sea, Essex, SS1 2JY. Hood Travel Limited is authorised and regulated by the Financial Conduct Authority under Financial Services Register no. 597211.
esure Services Limited, registered in England and Wales No. 2135610 has its registered office at The Observatory, Reigate, Surrey, RH2 0SG.
esure Travel Insurance is underwritten by AWP P&C SA and administered in the UK by Allianz Global Assistance. Allianz Global Assistance is a trading name of AWP Assistance UK Ltd, 102 George Street, Croydon CR9 6HD. AWP Assistance UK Ltd are authorised and regulated by the Financial Conduct Authority.
AWP P&C SA is duly authorised in France and the United Kingdom and subject to limited regulation by
the Prudential Regulation Authority and the Financial Conduct Authority. Allianz Global Assistance acts as an agent for AWP P&C SA for the receipt of customer money, settling claims and handling premium refunds.
Hood Travel Limited acts as an agent for AWP P&C SA for the receipt of customer money and handling premium refunds.
esure Travel Insurance is sold and administered by Hood Travel Limited, registered in England No. at 1st Floor Maitland House, Warrior Square, Southend-on-Sea, Essex, SS1 2JY. Hood Travel Limited is authorised and regulated by the Financial Conduct Authority under Financial Services Register no. 597211.
You can check the above details on the Financial Services Register by visiting the FCA website or by calling them on 0800 111 6768.
Generally the FSCS may arrange to transfer a policy to another insurer, provide a new policy or, if these actions are not possible, provide compensation. Further information about compensation scheme arrangements is available from the FSCS at 7th Floor Lloyds Chambers, Portsoken Street, London, E1 8BN. Tel: 020 7892 7300 or www.fscs.org.uk.
Calls may be monitored and recorded.
We believe that security is of the utmost importance to our customers, and we have what we believe are the most secure systems on the market.
We use the latest encryption technology, SSL or Secure Socket Layer, which protects your payment details and all your personal information. To verify the site security, click on the padlock shown in the address bar during the quotation process. This is proof of our commitment to ensuring your security.
If you pay for your policy by credit card (but not by debit card), then you will also have the additional protection of the Consumer Credit Act. Your maximum liability on your credit card is £50 in the event that it's lost or stolen or used fraudulently and your liability stops as soon as you notify the credit card company that the card has been lost or stolen or used fraudulently.
How to opt out of receiving marketing messages
If you want to opt out of receiving marketing messages please email DPO_Opt_Out@esure.com or write to the Data Protection Officer. esure, The Observatory, Reigate RH2 0SG who will ensure that your information is not used for these purposes. Please include your full name, address, date of birth and policy number (if you have one). If you choose to contact us by e-mail, please note we are unable to accept any liability for data which is lost/abused in transit to us.