Complaints statistics

We pride ourselves on our customer service, which is why we are confident in revealing the amount of complaints we received from 1st July 2015 to 31st December 2015.


Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks

Percentage of complaints where we agreed with you

Number of complaints as a percentage of our customer base

General Insurance







esure Insurance Limited incorporates the following brands: 

esure, esure Home, Sheilas’ Wheels, Sheilas’ Wheels Home, First Alternative, Sainsbury’s Bank Car Insurance, Halifax Car Insurance, esure broker, Sheilas’ Wheels Broker and Sheilas’ Wheels Broker Model Driver.