personal claims handler Our Chatbot is available 24/7 and you can find this in the bottom right hand corner of the screen. Click the orange button to start a chat or to be transferred to a Live Chat Specialist within our operating hours.

In an Emergency

call If you need to reach us in an emergency, click here for Breakdown, Home and Travel emergency numbers. 




If you prefer to call us...

For car insurance queries, contact us on 0345 609 8971; for home insurance queries, contact us on 0345 045 8000; and for travel queries, contact us on 0345 600 3950. You can also view a full list of our contact numbers for different queries below. 


Customer Support Hub – for our latest guidance and support, including information on our Covid-19 initiatives, please visit our dedicated Hub