Contact Us
Please note - planned maintenance
We’ll be performing planned maintenance to improve our services from 22:00 on Friday 29th August 2025 until 07:00 on Saturday 30th August 2025. During this time you will be unable to get a quote or buy a policy from us, and access to your Account will be temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding.
Chatbot
Our Chatbot is available 24/7 and you can find this in the bottom right hand corner of the screen. Click the orange button to start a chat or to be transferred to a Live Chat Specialist within our operating hours.
In an emergency
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If you need to reach us in an emergency, click here for Breakdown, Home and Travel emergency numbers.
Have you got a question? Click here to use our FAQs page
If you prefer to call us...
- For car insurance queries, contact us on 0345 609 8971; for home insurance queries, contact us on 0345 045 8000; and for travel queries, contact us on 0345 600 3950. You can also view a full list of our contact numbers for different queries below.
- If you have a hearing or speech impairment, you can also contact us by specialised text phone. Simply add the prefix 18001 to any of our telephone numbers to use the Text Relay service.
Latest from the blog
MOT backlogs in the UK - how to plan ahead and beat the rush
Autumn is the automotive rush hour for MOT bookings. If you’ve ever struggled to get an appointment before your MOT runs out, you’re not alone. A perfect storm of factors, from new car registrations to the lingering effects of COVID-19 MOT extensions, is fueling a nationwide MOT backlog.
EV road trip planning
If you’re new to electric vehicle (EV) ownership, the idea of setting off on a long journey can feel a bit intimidating. You’re not alone; it’s a common misconception that EVs can barely make it to the end of the street without needing a recharge. Under that impression, the thought of a road trip might sound out of the question.
Personal Possessions Insurance away from home
Planning a staycation or just spending some time away from home? Whether you’re escaping to the countryside, enjoying a beach break or visiting friends and family, it’s worth thinking about how to keep your belongings safe when you’re not at home.
