EXTENDED OPENING HOURS: We’ve been very busy recently and are working hard to reduce our waiting times. We’re extending our opening times this weekend to help. Our customer service team will be available until 6:30pm on Saturday 2nd and 5:30pm on Sunday 3rd March. You can check your policy details and make changes by logging in to your Account or visit our Help Centre for answers to our most frequently asked questions.
Our Chatbot is available 24/7 and you can find this in the bottom right hand corner of the screen. Click the orange button to start a chat or to be transferred to a Live Chat Specialist within our operating hours.
In an emergency
If you need to reach us in an emergency, click here for Breakdown, Home and Travel emergency numbers.
If you prefer to call us...
For car insurance queries, contact us on 0345 609 8971; for home insurance queries, contact us on 0345 045 8000; and for travel queries, contact us on 0345 600 3950. You can also view a full list of our contact numbers for different queries below.
If you have a hearing or speech impairment, you can also contact us by specialised text phone. Simply add the prefix 18001 to any of our telephone numbers to use the Text Relay service.