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Telephone numbers for further assistance

Feel free to give us a call on the numbers below if we haven't been able to answer your question, or help you in 'My Account'.

Car and home telephone numbers

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If you have a hearing or speech impairment, you can also contact us by specialised text phone. Simply add the prefix 18001 to any of our telephone numbers to use the Text Relay service.

 

 

Car insurance telephone numbers
 
Customer Service 0345 045 1000 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
9am - 2pm
Quotes and sales 0345 045 1000 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
9am - 2pm
Multicar sales 0800 434 6764 Mon-Fri
Sat
Sun

8am - 8pm
9am - 5pm
9am - 2pm

Claims 0345 603 7872 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
Closed
(if calling from abroad) +44 141 221 5777 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
Closed
Claims fax number 0161 830 8084    
Renewal hotline 0345 603 7879 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
9am - 2pm
Payment queries 0345 045 1000 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
9am - 2pm
24-hour accident recovery 0800 085 8533 7 days a week 24hrs
24-hour windscreen repair helpline 0800 085 8459 7 days a week 24hrs
Motoring Legal Protection 0345 603 7872    
24-hour motoring legal advice helpline 0345 850 9596 7 days a week 24hrs
24-hour breakdown assistance 0800 085 6837 7 days a week 24hrs
(European emergency) +44 141 243 2897    

 

 

Home insurance telephone numbers
Customer Service Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 045 8000
Quotes and sales Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 045 8000
Renewal hotline Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 601 7079
Payment queries Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 045 8000
24-hour claims 7 days a week 24 hrs 0345 601 7072
24-hour pest cover 7 days a week 24 hrs 0345 601 7073
24-hour family legal protection 7 days a week 24 hrs 0345 601 7070
24-hour home emergency 7 days a week 24 hrs 0345 601 7624
24-hour legal advice 7 days a week 24 hrs 0345 601 7070
24-hour annual travel insurance
Medical Emergency (Optional Extra Annual Travel Only)
7 days a week 24 hrs +44 (0)208 603 9961
All other annual travel claims line (Optional Extra Annual Travel Only) Mon – Fri 8am – 6pm 0345 601 6194

 

Prefer to e-mail us?

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Email


Proof of No Claim Discount

We now accept Proof of No Claim Discount by email. If you'd like to send us your Proof of No Claim Discount, please email [email protected], providing your name, address, date of birth and policy number. If you've any questions about providing proof of your No Claim Discount, you can click here.

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If you no longer wish to receive marketing emails from us, please email [email protected].

Website Feedback

We're always interested in your opinions about our website. If you’d like to share these, please email us at [email protected]. PLEASE NOTE: Any quote or policy related questions won't be answered from this inbox. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our frequently asked questions.

Please note that we cannot accept any responsibility for data lost or intercepted in transit.
 

Customer Service addresses

On


Customer Service addresses
 

For car and home insurance policies

esure
The Equinox
19 Cadogan Street
Glasgow G2 6QQ

For travel insurance policies

esure Travel Insurance
2nd Floor Dencora Court
Tylers Avenue
Southend-on-Sea
SS1 2BB


Complaints Information


If you feel that esure have not provided the customer service you had expected, please visit the complaints management page, where we can put you in touch with the relevant people.