Car, home and travel telephone numbers
If you have a hearing or speech impairment, you can also contact us by specialised text phone. Simply add the prefix 18001 to any of our telephone numbers to use the Text Relay service.
| Customer Service | 0345 045 1000 | Mon–Fri Sat Sun | 8am – 8pm 9am – 5pm 9am – 2pm |
| Quotes and sales | 0345 045 1000 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm 9am - 2pm |
| Multicar sales | 0800 434 6764 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm 9am - 2pm |
| Claims | 0345 603 7872 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm Closed |
| (if calling from abroad) | +44 141 221 5777 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm Closed |
| Claims fax number | 0161 830 8084 | ||
| Renewal hotline | 0345 603 7879 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm 9am - 2pm |
| Payment queries | 0345 045 1000 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm 9am - 2pm |
| 24-hour accident recovery | 0800 085 8533 | 7 days a week | 24hrs |
| 24-hour windscreen repair helpline | 0800 085 8459 | 7 days a week | 24hrs |
| Motoring Legal Protection | 0345 603 7872 | ||
| 24-hour motoring legal advice helpline | 0345 850 9596 | 7 days a week | 24hrs |
| 24-hour breakdown assistance | 0800 085 6837 | 7 days a week | 24hrs |
| (European emergency) | +44 141 243 2897 | ||
| Customer Service | Mon – Fri Sat Sun | 8am – 8pm 9am – 5pm 9am – 2pm | 0345 045 8000 |
| Quotes and sales | Mon – Fri Sat Sun | 8am – 8pm 9am – 5pm 9am – 2pm | 0345 045 8000 |
| Renewal hotline | Mon – Fri Sat Sun | 8am – 8pm 9am – 5pm 9am – 2pm | 0345 601 7079 |
| Payment queries | Mon – Fri Sat Sun | 8am – 8pm 9am – 5pm 9am – 2pm | 0345 045 8000 |
| 24-hour claims | 7 days a week | 24 hrs | 0345 601 7072 |
| 24-hour pest cover | 7 days a week | 24 hrs | 0345 601 7073 |
| 24-hour family legal protection | 7 days a week | 24 hrs | 0345 601 7070 |
| 24-hour home emergency | 7 days a week | 24 hrs | 0345 601 7624 |
| 24-hour legal advice | 7 days a week | 24 hrs | 0345 601 7070 |
For travel policies bought/renewed after 29/07/2026
| Customer Service | Mon – Fri except on Bank Holidays | 9am – 5pm | 0345 600 3950 |
| Gadget claims | Mon – Fri except on Bank Holidays | 9am – 5pm | 0330 880 1760 |
| Any other claims (non-emergency claims) | Mon – Fri | 9am – 5pm | 0330 123 1142 |
| 24-hour Medical Emergency Assistance | 7 days a week | 24hrs | 0330 123 3923 |
For travel policies bought/renewed prior to 29/07/2026
| Customer Service | Mon – Fri except on Bank Holidays | 9am – 5pm | 0345 600 3950 |
| Gadget claims | Mon – Fri except on Bank Holidays | 9am – 5pm | 0330 880 1760 |
| Any other claims (non-emergency claims) | Mon – Fri | 9am – 5pm | +44 (0) 1403 788 722 |
| Legal costs and expenses claim | Mon – Fri | 9am – 5pm | +44 (0) 117 934 0548 |
| 24-hour Medical Emergency Assistance | 7 days a week | 24 hrs | +44 (0) 1403 788 721 (if you are anywhere except the USA, Canada or Mexico) or +1 844 780 0494 (if you are calling from a landline in the USA or Canada) 00 1 819 780 0494 (if you are in Mexico or calling from a UK mobile phone while in USA or Canada) |
Proof of No Claim Discount
We now accept Proof of No Claim Discount by email. If you'd like to send us your Proof of No Claim Discount, please email [email protected], providing your name, address, date of birth and policy number. If you've any questions about providing proof of your No Claim Discount, you can click here.
If you need assistance with your travel insurance, please use the contact details below:
General Travel Insurance Enquiries: [email protected]
Claims (excluding Gadget and Legal costs and expenses): [email protected]
You can submit your claim online here. Alternatively, we can send you a claim form either by post or by email.
Gadget Claims: [email protected]
Legal Costs and Expenses Claims: www.arag.co.uk/claim
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Please note that we cannot accept any responsibility for data lost or intercepted in transit.
Customer Service addresses
Customer Service addresses
For car and home insurance policies
esure
The Equinox
19 Cadogan Street
Glasgow G2 6QQ
United Kingdom
For travel insurance policies
esure Travel Insurance
2nd Floor Dencora Court
Tylers Avenue
Southend-on-Sea
SS1 2BB
Complaints Information
If you feel that esure have not provided the customer service you had expected, please visit the complaints management page, where we can put you in touch with the relevant people.
