Car and home telephone numbers
If you have a hearing or speech impairment, you can also contact us by specialised text phone. Simply add the prefix 18001 to any of our telephone numbers to use the Text Relay service.
| Customer Service | 0345 045 1000 | Mon–Fri Sat Sun | 8am – 8pm 9am – 5pm 9am – 2pm |
| Quotes and sales | 0345 045 1000 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm 9am - 2pm |
| Multicar sales | 0800 434 6764 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm 9am - 2pm |
| Claims | 0345 603 7872 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm Closed |
| (if calling from abroad) | +44 141 221 5777 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm Closed |
| Claims fax number | 0161 830 8084 | ||
| Renewal hotline | 0345 603 7879 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm 9am - 2pm |
| Payment queries | 0345 045 1000 | Mon-Fri Sat Sun | 8am - 8pm 9am - 5pm 9am - 2pm |
| 24-hour accident recovery | 0800 085 8533 | 7 days a week | 24hrs |
| 24-hour windscreen repair helpline | 0800 085 8459 | 7 days a week | 24hrs |
| Motoring Legal Protection | 0345 603 7872 | ||
| 24-hour motoring legal advice helpline | 0345 850 9596 | 7 days a week | 24hrs |
| 24-hour breakdown assistance | 0800 085 6837 | 7 days a week | 24hrs |
| (European emergency) | +44 141 243 2897 | ||
| Customer Service | Mon – Fri Sat Sun | 8am – 8pm 9am – 5pm 9am – 2pm | 0345 045 8000 |
| Quotes and sales | Mon – Fri Sat Sun | 8am – 8pm 9am – 5pm 9am – 2pm | 0345 045 8000 |
| Renewal hotline | Mon – Fri Sat Sun | 8am – 8pm 9am – 5pm 9am – 2pm | 0345 601 7079 |
| Payment queries | Mon – Fri Sat Sun | 8am – 8pm 9am – 5pm 9am – 2pm | 0345 045 8000 |
| 24-hour claims | 7 days a week | 24 hrs | 0345 601 7072 |
| 24-hour pest cover | 7 days a week | 24 hrs | 0345 601 7073 |
| 24-hour family legal protection | 7 days a week | 24 hrs | 0345 601 7070 |
| 24-hour home emergency | 7 days a week | 24 hrs | 0345 601 7624 |
| 24-hour legal advice | 7 days a week | 24 hrs | 0345 601 7070 |
| 24-hour annual travel insurance Medical Emergency (Optional Extra Annual Travel Only) | 7 days a week | 24 hrs | +44 (0)208 603 9961 |
| All other annual travel claims line (Optional Extra Annual Travel Only) | Mon – Fri | 8am – 6pm | 0345 601 6194 |
Proof of No Claim Discount
We now accept Proof of No Claim Discount by email. If you'd like to send us your Proof of No Claim Discount, please email [email protected], providing your name, address, date of birth and policy number. If you've any questions about providing proof of your No Claim Discount, you can click here.
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Website Feedback
We're always interested in your opinions about our website. If you’d like to share these, please email us at [email protected]. PLEASE NOTE: Any quote or policy related questions won't be answered from this inbox. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our frequently asked questions.
Please note that we cannot accept any responsibility for data lost or intercepted in transit.
Customer Service addresses
Customer Service addresses
For car and home insurance policies
esure
The Equinox
19 Cadogan Street
Glasgow G2 6QQ
United Kingdom
For travel insurance policies
esure Travel Insurance
2nd Floor Dencora Court
Tylers Avenue
Southend-on-Sea
SS1 2BB
Complaints Information
If you feel that esure have not provided the customer service you had expected, please visit the complaints management page, where we can put you in touch with the relevant people.
