Important Information - Coronavirus (COVID-19) update

In response to the ongoing Coronavirus situation, to help keep our colleagues and their families safe we have made the decision to close our offices until further notice.

We already have many of our colleagues working from home with systems and procedures in place to ensure your data remains secure. We are continuing to expand the number of home workers, however closing our offices will severely impact our ability to take calls.

If you need to tell us about an incident you have been involved in, you can contact us on 0345 603 7872, or you can do this online by signing in to My Account.

If you need to speak to us about a claim you have already reported, or have any other queries click on 'Need help?' below for 24/7 access to our Chatbot and to speak to our Live Chat team (Mon-Fri 8am-8pm, Sat 9am-5pm).

Is your windscreen cracked or damaged? At this time, we are only able to service customers who fall within the definition of essential services - as determined by the government advice. If you fall within the definition, see the windscreen section below to claim now. You can also click on the 'Need help?' icon for more information about how else to claim.

If your query is about a vehicle repair or a courtesy car, you can contact the repairer directly for an update.

Looking to make a claim?

Don't worry, we're here to help you every step of the way. Contact us as soon as you're safe.

Need to make a claim?

You can claim online 24/7 in My Account

Or call us on: 0345 603 7872

Outside of the UK? Call: +44 141 221 5777

Need help at the roadside right now?



For 24hr accident recovery call 0345 603 7872


If your claim does involve another car, this is the most important information we'll need about the other driver.

  • Phone number
  • Full name
  • Home address
  • Vehicle registration
  • Photos of the scene & details of witnesses are really helpful too

Open 24 hours

If your windscreen is chipped or cracked, you can claim online now
or if you prefer, you can call us on
0800 085 8459



Got an Optional Extra and want to claim?


24hr Breakdown Cover

RAC Logo

0800 085 6837
Open 24 Hours

Motoring Legal Protection

Legal 0345 603 7872
Open 24 Hours

Car Key Cover

Key 0800 085 4913
Open 24 Hours

Misfuelling Cover

Petrol pump

0800 085 8556
Open 24 Hours

Please note: Misfuelling benefit does not cover fully Electric Vehicles.

Garage Key Cover

Garage key 0800 085 4913
Open 24 Hours