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Background

This Cookie Notice lets you know how we use cookies and similar tracking technologies and should be read together with our Privacy Notice. We’ll keep the Cookie Notice up to date with the latest legal requirements, so please check back here every now and again to see the latest version.

Just so everything’s clear, in this Cookie Notice the words “esure”, “we”, “us” and “our” refer to esure Insurance Limited and esure Services Limited; while “you” refers to anyone who uses our websites including:

  • www.esure.com
  • www.sheilaswheels.com
  • www.firstalternative.com
  • Our online portal – this covers everything you may visit once you have clicked ‘Log on’ and access your Account.
  • Our online quote journeys – this covers our quote and sales process, which is any pages you might visit after clicking ‘Get a quote’, right up until you have bought and paid for your policy.

Collectively referred to in this cookie notice as 'our websites'.

If you’ve got a question about this Cookie Notice, please contact our Data Protection Officer by either emailing [email protected] or writing to esure Services Ltd, Attn: Data Protection Officer, The Observatory, Reigate, RH2 0SG.

What are cookies?

Cookies are small pieces of information that are downloaded to your device when you visit a website...

  • Let you navigate between website pages quickly and easily
  • Remember your preferences (to improve your online experience)
  • Allow a website to recognise the device you are using...
  • Make it easier for you to log on and use the site
  • Tell us which parts of our websites you visit...
  • Make sure any adverts you see are as relevant as possible...
  • Help us to keep our website secure

For more detailed information about cookies, please visit aboutcookies.org or allaboutcookies.org.

Your consent

By using our websites, you accept the use of cookies... See ‘How to manage cookies’ below.

What types of cookies do we use?

There are different types of cookies and they’re usually split into the following categories...

The tables below explain the cookies used across our websites...

These are essential for a website to function properly and to make sure you have the best experience on it (this category includes some third-party cookies).

Cookie nameCookie typeLifespanFirst or third partyDescription esure.comsheilaswheels.comfirstalternative.comOur online portalOur online quote journeys
.AspNetCore.SessionSessionEnd of sessionFirst PartyASP.NET Session cookie, used to associate the anonymised user with their session data.YYNNN
__cf_bmSession30 minutesThird PartyThe __cf_bm cookie supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots. The cookie does not collect any personal data, and any information collected is subject to one-way encryption.YYYYY
ARRAffinitySessionEnd of sessionThird PartyARRAffinity cookie is set by Azure app service, and allows the service to choose the right instance established by a user to deliver subsequent requests made by that user.YNNNN
ARRAffinitySessionEnd of sessionFirst PartyARRAffinity cookie is set by Azure app service, and allows the service to choose the right instance established by a user to deliver subsequent requests made by that user.NYNNN
ARRAffinitySameSiteSessionEnd of sessionThird PartyThis cookie is set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.YNNNN
ARRAffinitySameSiteSessionEnd of sessionFirst PartyThis cookie is set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.NYNNN
atlassian.account.xsrf.tokenSessionEnd of sessionThird PartyHelps prevent XSRF attacks. Ensures that during a user's session, browser requests sent to a JIRA server originated from that JIRA server.YYYYY
atlassian.xsrf.tokenSessionEnd of sessionThird PartyHelps prevent XSRF attacks. Ensures that during a user's session, browser requests sent to a JIRA server originated from that JIRA server.YYYYY
AWSALBPersistent6 daysThird PartyAWS ELB application load balancerYYYYY
AWSALBCORSSession6 daysThird PartyThis cookie is managed by AWS and is used for load balancing.YYYYY
dtCookieSessionEnd of sessionFirst PartyThis cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.YYNYY
ens_privacy_accept_allPersistent1 yearFirst PartyThis Cookie stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each categoryNYYNN
ens_segmentPersistent1 yearFirst PartyThis cookie is associated with Ensighten and our cookie consent and Tag management toolYYYYY
ens_timeOnSitePersistent1 yearFirst PartyThis cookie is associated with Ensighten and our cookie consent and Tag management toolYYYNN
ESURE_ENSIGHTEN_PRIVACY_BANNER_LOADEDPersistent364 daysFirst PartyThis cookie is associated with Ensighten and our cookie consent and Tag management toolYYYYY
ESURE_ENSIGHTEN_PRIVACY_BANNER_VIEWEDPersistent364 daysFirst PartyThis cookie is associated with Ensighten and our cookie consent and Tag management toolYYYYY
ESURE_ENSIGHTEN_PRIVACY_MarketingPersistent364 daysFirst PartyThis cookie is associated with Ensighten and our cookie consent and Tag management toolYYYYY
ESURE_ENSIGHTEN_PRIVACY_MODAL_LOADEDPersistent364 daysFirst PartyThis cookie is associated with Ensighten and our cookie consent and Tag management toolYNNYY
ESURE_ENSIGHTEN_PRIVACY_MODAL_VIEWEDPersistent364 daysFirst PartyThis cookie is associated with Ensighten and our cookie consent and Tag management toolYNNYY
ESURE_ENSIGHTEN_PRIVACY_Performance_and_AnalyticsPersistent364 daysFirst PartyThis cookie is associated with Ensighten and our cookie consent and Tag management toolYYYYY
fp_token_7c6a6574-f011-4c9a-abdd-9894a102ccefPersistent364 daysFirst PartyVerification for device recognition and fraud protectionYYYYY
io_token_7c6a6574-f011-4c9a-abdd-9894a102ccefPersistent364 daysThird PartyVerification for device recognition and fraud protectionYYNYY
JSESSIONIDSessionEnd of sessionThird PartyGeneral purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.YYYYY
prevPagePersistent0 daysFirst PartyStores previous page navigation to allow users to navigate back and forth between web pages for functionality purposesYYYNN
receive-cookie-deprecationSessionEnd of sessionThird PartySet by google as part of third party cookie phase out facilitated testingNYNNN
rxVisitorPersistent729 daysFirst PartyThis cookie is used to store an anonymous ID for the user to correlate across sessions on the world service.YNNYY
rxVisitorSessionEnd of sessionFirst PartyThis cookie is used to store an anonymous ID for the user to correlate across sessions on the world service.YNNYY
rxvtSessionEnd of sessionFirst PartyThis cookie is used to store two timestamps to determine session length and the end of a session.YNNYY
tenant.session.tokenSessionEnd of sessionThird PartyThe purpose of this cookie is to create a unique session tokenYYYYY
tracking-preferencesPersistent364 daysFirst PartyThe purpose of this cookie is to maintain the user's selected tracking preferencesYYYYY

These let the website collect information about how the website is used – e.g. which parts are visited the most or to flag any errors (this category includes some third-party cookies)

Cookie nameCookie typeLifespanFirst or third partyDescription esure.comsheilaswheels.comfirstalternative.comOur online portalOur online quote journeys
_gaPersistent729 daysFirst PartyThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.YYYYY
_ga_7T5DLCCGJ2Persistent729 daysFirst PartyThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.NYNNN
_ga_957FFLC10JPersistent729 daysFirst PartyThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.YNNYY
_ga_JPLKP5PT9GPersistent729 daysFirst PartyThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.NNYNN
_ga_NBHNBSV1EBPersistent729 daysFirst PartyThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.YNNYY
_gat_ga2Persistent0 daysFirst PartyGoogle Analytics CookiesNYNNN
_gat_gtag_UA_1234567_12Persistent1 daysFirst PartyGoogle Analytics CookiesYYYNN
_gidPersistent0 daysFirst PartyThis cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visitedYYYYY
ai_sessionSessionEnd of sessionFirst PartyDescription- Detects how many sessions of user activity have included certain pages and features of the app.YYNNN
ai_userPersistent1 yearFirst PartyDescription- Used by Microsoft Application Insights software to collect statistical usage and telemetry information. The cookie stores a unique identifier to recognise users on returning visits over time.YYNNN
ajs_anonymous_idPersistent1 yearFirst PartyThese cookies are generally used for Analytics and help count how many people visit a certain site by tracking if you have visited before.YYYYY
ajs_user_idPersistent1 yearFirst PartyThis cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability.YYYYY
demdexPersistent179 daysThird PartyThis cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.NYYNN
dpmPersistent179 daysThird PartyAdobe Audience Manager - data management platform uses this cookie to record information around synchronisation of IDs.NYYNN
dtLatCSessionEnd of sessionFirst PartyThis cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.YNNYY
dtPCSessionEnd of sessionFirst PartyThis cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.YNNYY
dtSaSessionEnd of sessionFirst PartyThis cookie is used to save action names across pages so that performance can be monitored across pages.YNNYY
intercom-device-id-g5jv9q34Persistent9 monthsThird PartyThis cookie identifies each unique device that interacts with the Messenger for security purposes.YYYYY
intercom-session-g5jv9q34Persistent1 weekThird PartyThis cookie allows logged-in end users to maintain access to their past conversations even on pages where logged-in requests are not being sent. The cookie also supports Messenger analytics reporting.YYYYY
s_ccSessionEnd of sessionFirst PartyThis cookie is used by Adobe Analytics to determine if cookies are enabledYYYNN
s_nrPersistent2 yearsFirst PartyThis cookie stores the date of a user's visit to the site, and whether or not the visitor is new, or returning.YYYYY
ab.storage.userId.9de1e2db-c05a-45c4-b66d-45f0dd84bee8Session400 daysThird partyUsed to determine whether the currently logged-in user has changed and to associate events with the current user.NNNYN
ab.storage.sessionId.9de1e2db-c05a-45c4-b66d-45f0dd84bee8Session400 daysThird partyRandomly-generated string used to determine whether the user is starting a new or existing session to sync messages and calculate session analytics.NNNYN
ab.storage.deviceId.9de1e2db-c05a-45c4-b66d-45f0dd84bee8Session400 daysThird partyRandomly-generated string used to identify anonymous users, and to differentiate users’ devices and enables device-based messaging.NNNYN
ab.optOutSession400 daysThird partyUsed to store a user’s opt-out preference when disableSDK is called.NNNYN
ab._gdSession400 daysThird partyTemporarily created (and then deleted) to determine the root-level cookie domain, which allows the SDK to work properly across sub-domains.NNNYN
optimizelyEndUserIdPersistent179 daysFirst PartyCookie set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier. Optimizely cookies help deliver essential regulatory content.NNNYY
_cls_sSessionEnd of session.Third PartyWe use this cookie to improve customer experience and to help us understand our website activity. The session identifying cookie. This cookie also indicates whether the visitor is a new visitor to the website or an existing (returning) visitor. The visitor values are:
0: New visitor
1: Existing visitor
The JavaScript Detector determines the visitor value based on by the presence of the _cls_v cookie (see the next row in this table). When the _cls_v cookie is present, the visitor is existing. When the _cls_v cookie is not present, the visitor is new.
NNNYN
_cls_vPersistentThe _cls_v cookie expires when one of the following occurs:
The cookie has been present for the number of days specified in the visitorDaysToExpiration JavaScript Detector configuration (the default value is 1825 which is 5 years). Important: The browser may impose an expiry for persistent cookies that is shorter than specified by the configuration. For example, Chrome limits persistent cookies to a maximum expiry of 400 days. As a result, in Chrome browsers, the _cls_v cookie will expire in 400 days, even if the configuration is set to a higher value.
The visitorDaysToExpiration configuration is set to a different value. When that configuration setting is changed, a new _cls_v cookie is set by the JavaScript Detector with the new expiry setting.
The user clears browser cookies. See JavaScript Detector Configuration.
Third PartyWe use this cookie to improve customer experience and to help us understand our website activity. The visitor identifying cookie. The JavaScript Detector will set this cookie if it is not present.NNNYN

esure may at any time use a range of Marketing Cookies. These may be set by esure.com and its various technologies or third-party providers. These cookies help us target, measure and improve our digital activity to make your browsing experience on our website more personal. If you don’t wish to consent to this category, it’s important to note that you may still receive generic advertising or service messages, but they may be less relevant to you. But don’t worry, you will still be informed of important notifications about your account via other channels. (This category includes some third party cookies.)

Cookie nameCookie typeLifespanFirst or third partyDescription esure.comsheilaswheels.comfirstalternative.comOur online portalOur online quote journeys
__tld__Persistent1 yearFirst PartyUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.YYYYY
_gcl_auPersistent3 monthsFirst PartyUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services.YYNYY
_uetsidPersistent0 daysFirst PartyThis cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.YYYNN
_uetvidPersistent389 daysFirst PartyThis is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.YYYYY
AMCV_01C227E253D2592D0A490D4E%40AdobeOrgPersistent729 daysFirst PartyThis is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services.YYYYY
ar_debugPersistent1 yearThird PartyThis cookie is used by Google Ad Services to debug ads.YYYNN
dextpPersistent180 daysThird PartyAudience Manager sets this cookie to record the last time it made a data synchronization call.NYYNN
IDEPersistent2 yearsThird PartyThis cookie is set by google to provide ad delivery or retargeting.NYNNN
MSPTCPersistent364 daysThird PartyThis cookie registers data on the visitor. The information is used to optimize advertisement relevance.YYYNN
MUIDPersistent364 daysThird PartyIdentifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.YYYNN
optimizelyEndUserIdPersistent179 daysFirst PartyCookie set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier. Optimizely cookies help deliver essential regulatory content.YYYNN

How to manage cookies

You can change your non-essential cookie preferences by:

  • Navigating our Cookie Preference Centre (click button below)
  • Going to your browser’s settings and adjusting cookie preferences

Going to the ‘Help’, ‘Edit’ or ‘Tools’ section in your browser and following the instructions provided by your browser

Please note, some web pages may not work if you completely disable all cookies, but many third-party cookies can be safely blocked. Also, if you switch off cookies via your browser, your device won't be able to accept cookies from any website, even essential cookies. So, you may struggle to get into any secure area of a website and, ultimately, won't get the best online browsing experience.
 

Email tracking and other technologies

We use web beacons or pixel tags in our emails to understand delivery and engagement...

This Cookie Notice was last updated on 17/02/2025.