Make a car insurance claim

Immediately after you are involved in an incident that could arise in a claim, please contact our claims helpline as soon as possible. The reason we ask you to do this, is so that we can protect you from the beginning should anything develop further.

0345 603 7872

(+44 141 221 5777 if calling from abroad)
Lines open Mon – Fri 8am – 8pm, Sat 9am – 5pm

If you’ve had an accident outside of these hours and your car isn’t driveable, please call our 24-hour accident recovery line on 0800 085 8533.

When you call we’ll ask for:

  • Your car’s registration number
  • The location of the incident
  • The name, address, telephone number and registration number of anyone else involved in the accident.
  • The name, address and telephone number of any witnesses.

Even if you don’t have all of this information, it’s important to call us immediately so we can guide you through the claims process and provide you with the necessary support.
Once your claim is registered, you can confidently leave everything to us – we'll arrange the recovery of your car, the repair work at one of our recommended repairers, and we’ll give it a clean before returning it to you.

If you’d like some more information about making a claim, you can check our Car Insurance Claims FAQs.

Already contacted us about your claim?

When you originally contacted us about your claim, we’ll have given you the phone number and email address of the person looking after your claim. You can use those details to get straight through to us for an update.
If you don’t have those details to hand, then you can call us on 0345 603 7872 and we’ll put you through to the right team.

You can also email Please include your claim reference or policy number so we can pass your email to the right team.

Windscreen claims

If your windscreen is chipped or cracked, call Autoglass on the number below, give them your esure policy number and they’ll arrange your repairs.

0800 085 8459

Line's open 24/7

Optional extras

If you’ve got any of our optional extras included on your policy then you can call the numbers below if you need to make a claim.
Green Flag Breakdown – 0800 783 0587
Motoring Legal Protection –  0345 603 7872
Key cover – 0800 085 4913
Misfuelling cover – 0800 085 8556