In the event of a car accident, think S.A.F.E.
If you’re involved in a car accident, it’s easy for your mind to go blank which might mean you forget something important. To help you remember what to do after a car accident, think S.A.F.E. – it’ll prompt you to recall the four key steps that you need to take.
Click the image below to watch esure's S.A.F.E. video on YouTube, or scroll down to read on.
Think S for Safe
Before you do anything else, make sure you, your passengers and anyone else involved, are safe. Turn off the engine, switch on the hazard lights and get everyone out of the car to a safe place. Stand well away from the road and on the pavement or behind the crash barrier if there is one.
If anyone is injured, call 999 as soon as you are able, and follow their instructions until emergency services arrive on the scene.
Think A for Ask
The next step is to ask everyone involved for their contact details, this includes names, addresses, email addresses and phone numbers of any drivers, passengers and witnesses that were there.
The more information the better as this will help us if we need to get in touch with them regarding the accident.
Ask the driver(s) for the name of their insurance company, and if they have it, their policy number too. Make sure you give them our details as it could help to speed up the claims process.
Think F for Facts
Now gather facts about the accident. Where did it happen? What’s the name of the road and any nearby side roads? Is it on a bend or a straight stretch of road? How fast were the vehicles travelling? Are there any distinguishing features nearby, such as a signpost, a notable tree or a building?
Note down what time the accident happened and what the weather was like. Rain? Snow? Sunshine? These things all help to paint a picture of how the accident occurred and who was at fault.
Take photos of the scene, showing the damage to the vehicles and their location. Make sure you stay aware of your surroundings and are safe while getting pictures.
Think E for Engage
Now it’s time to engage with esure. You can report your claim online through My Account, 24/7, just log into your account (link below) and follow the instructions to enter the details you’ve collected.
If you prefer, you can call our Claims Specialists on 0345 603 7872 and report the accident. We’ll go through the details with you, get you to send us any pictures you took at the scene, and register your claim for you.
Once you’ve logged your claim, we’ll stay in touch to give you updates.
Even if you don’t think you’ll be making a claim, it’s important that you report the accident to us as soon as possible. Our claims advisers will make a note of it and let you know if you need to take any action.
We hope you’ll never need to use this information, but try to remember SAFE, just in case the worst happens.
Log into My Account to make a Car Insurance claim online, 24/7
Alternatively, you can call our claims line on: 0345 603 7872
You might also be interested in
Helping you steer through car insurance jargon
At esure, we like to try and keep things simple, so we believe in demystifying car insurance (and de-misting car windows, for that matter).
Understanding your esure Car Insurance
After a motoring incident, the last thing you want to be worrying about is whether your cover applies. Watch our new video to find out how to keep your cover valid so you can drive safe in the knowledge that we’ve got you covered.
We'd really like to hear your views
Let us know how we’re doing – after all what matters to you, really does matter to us.
Make a claim on your Car Insurance
You can make a claim online via My Account, 24/7.