To help our customers access the information they need during this time, we’ve created this page where you’ll find up to date information on how to contact us, what we’re doing to help our customers, the NHS and Emergency Service workers, and all our Coronavirus FAQs.
From all of us at esure, we hope you and your family are keeping well and staying safe during these unexpected times.
If you need to contact us
At the moment our teams are continuing to work from home to take your calls and process claims, so you can still give us a call if you need us. This does mean it may sometimes take a bit longer to get through, so thank you for bearing with us while we keep our colleagues safe.
My Account is available for you 24/7, including if you need to make a claim, and we’re constantly updating our FAQs and Chatbot with the latest information. For urgent support, our Live Chat team are there to help and will get to you as soon as they can (Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 9am-2pm)
If you’d prefer to report your claim by phone, you can contact us on:
0345 603 7872 - Motor claims
0345 601 7072 - Home claims
How we’re helping the NHS and Emergency Service workers
To help keep our NHS and Emergency Service workers moving, we’re providing a replacement car until your claim has been settled, not only while yours is being repaired but now also if it’s written off or stolen. We’ll also contact you once your claim has been settled to discuss any ongoing requirements
We’re providing you with free breakdown cover should you need it during this time
We’re waiving excesses and prioritising your claims and repairs to get your car back to you as soon as we can
Plus, we’re ensuring all replacement cars and repaired customer cars are fully sanitised on collection and delivery
For full details and terms and conditions on the above please click here