WEATHER WARNING: With freezing temperatures predicted across much of the UK, this could increase the chance of your water pipes freezing and bursting, causing water damage to your home.
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If you’re able to, keep your house heated to at least 7°C, and, if you have one, keep your loft hatch open to help warmer air get to your pipes and water tank. Make sure you know where your stop tap is and how to turn it off in case you need to turn the water off at the mains.
If you do end up with a frozen pipe, you can defrost this carefully once you’ve turned the water off at the stop tap. You can find out how to do this safely, plus more information and guidance on avoiding burst pipes, here.

If you need to make a claim you can do this via your Account

If you've added Home Emergency cover to your Home Insurance, you can call the 24/7 Home Emergency line on 0345 601 7624


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