Home insurance administration fees

We may charge an administration fee when you cancel your policy or make changes to your policy details. Most insurers charge administration fees and part of the reason for this is that if they didn't, the costs associated with people who make frequent adjustments would be borne by all policyholders.

We review our fees on a regular basis to ensure that they remain in line with the market. The current scale of fees that apply to your policy are as follows:

Transaction type Fee Effective date
For cancelling your home policy during the first period of cover £58 25/05/2011
For cancelling your home policy in subsequent periods of cover £35 10/07/2018
For cancelling your home policy in the cooling off period £20 03/02/2014
For cancelling your Family Legal Protection, Home Emergency, Pest cover, Annual Travel and/or Winter Sports Cover in the cooling off period £20 25/05/2011
For cancelling your Family Legal Protection, Home Emergency and/or Pest cover outside the cooling off period £20 25/05/2011
For changing your home policy details £20 25/05/2011
For adding your Family Legal Protection, Home Emergency, Pest cover, Annual Travel and/or Winter Sports Cover £20 25/05/2011


Full details and the fees applicable to your policy, as well as your right to cancel within 14 days of receiving your policy documents at no charge can be found in your Policy Schedule and  Policy Booklet for policies taken out or renewed before 5th November 2016. For policies taken out or renewed on or after this date please refer to Your Agreement with esure Services Limited for details of fees chargeable by esure Services Limited in relation to your policy.

Please refer to your Policy Schedule for the correct fee if your policy was taken out before the dates shown in the table above.